Terms of Service

About these terms

You agree to these terms when you check the terms box at checkout. They cover what you buy from Xemya and how we bill you for it. We kept them short on purpose. A fuller client agreement, written with our lawyer, will replace them, and we will tell you before it does. If anything on another page of this site disagrees with these terms, these terms win.

What you are buying

You buy the offer described on our services page, at the price shown there on the day you pay. We serve clients in the United States. You must be 18 or older to buy.

Tests and reports

You pay for the Founder Blueprint, the "Why" Test and the "Bet" Test in full when you buy. Your report is delivered by email once you finish the test. If it doesn't arrive, or something in it is broken, reply to the email and we will fix it or send it again.

The Strategy Session

You pay for the session in full when you book. A booking made without payment is not confirmed. If you start a build with us within 30 days of the session, what you paid for the session counts toward the build. With your permission, we record and transcribe the call so we can write your plan from it. You can say no, and you still get the same session and the same plan.

Builds paid in three parts

Most builds are paid in three parts. You pay 40% when you book, then 30% and 30% as your build reaches the stages on your payment schedule. The first 40% is your deposit. It holds your place and pays for work that starts right away, so it is not refundable. If we can't start or finish your build for a reason on our side, you get your deposit back.

We send each of the later invoices when its stage is reached. Each one is due 3 days after we send it. The next stage of your build starts once the current invoice is paid. If an invoice is paid late, your launch date moves later by the same number of days, and we tell you the new date.

If you pay for a build in full when you book, you get the discount shown at checkout. The deposit part of that payment is not refundable either.

The seven-week promise

This promise covers the Venture Build Sprints and the Website Build. Your build goes live within 7 weeks of your kickoff call. If it doesn't, we keep building at no charge until it does.

Some of the work needs things only you can give us, such as content, feedback, logins or a payment. If we wait on one of them for more than 3 business days, the extra days are added to the seven weeks. We tell you each time that happens.

If your build is still not live four weeks after that date, the choice is yours. We can keep building at no charge. Or we can refund your last 30% payment, and you keep the work done so far.

Monthly services

The Venture Operating System and Build Care are billed every month, in advance. Billing starts on the day your build goes live. You can cancel any month, and you won't be billed for the months after you cancel.

Credits and codes

Some purchases come with a credit toward a later one. Each credit is a one-time code worth what you paid. It works only on the offer named in the email that sends it, and only until the date in that email. Credits can't be exchanged for cash.

Your results and our advice

Your Founder Blueprint and your test results describe how you tend to work. They are not a health check, and you can't use them to hire anyone. Our disclaimers page explains more. Our plans and the steps we suggest to you are business advice. For legal, tax or money questions, talk to your lawyer or accountant. What you do with our advice is your decision.

Team results are never used to hire, fire, promote, evaluate or discipline anyone. Each person's own result goes only to them, and the company sees only the group picture.

Your name and your work

Before we show your name, your business or your build as an example of our work, we ask you. We do it only if you say yes in writing.

Your data

How we collect, use, keep and delete your data is set out in our privacy policy.

Questions

Questions about these terms, a bill or a refund go to care@xemya.com. A person reads every message, usually within two business days.